Refund policy

Return, Refund & Cancellation Policy

1. No Refunds & No Cancellations

Once an order is placed on our website, it cannot be cancelled, and no refunds will be issued under any circumstances. Every product is prepared with care, and orders are processed specifically for each customer.

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2. No Size Exchanges

We do not offer size exchanges.
Our products come with approximately 1 inch of margin, allowing you to make minor adjustments according to your preferred fit. Please ensure you check the size chart carefully before placing your order.

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3. Replacement Policy (Damaged or Wrong Product Only)

We offer replacements only in the following cases:
• The product delivered is damaged, or
• You received a wrong item.

To process a replacement request, the following is mandatory:

Unboxing Video Requirement (No cuts or edits)
• Record a complete unboxing video from the moment you receive the sealed package.
• The video must clearly show:
• the unopened package
• the opening process (no cuts, pauses, or edits)
• the product as received
• This video serves as proof and is required to initiate any replacement request.

If the video is missing, unclear, or edited, we will not be able to offer a replacement.

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4. Replacement Conditions

A replacement will be approved only if:
• The unboxing video is provided, and
• The issue is verified by our team.

Please note:
• Replacement is subject to product availability.
• Replacements will be issued for the same product and size only.

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5. Contact Us

For replacement requests or any order-related concerns, please email us at:
📧 team.serel@gmail.com